Emotional Intelligence

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    Emotional Intelligence: Building High Performance Teams

    Course Overview

    Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life. We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. This course will help you develop your emotional intelligence.

    Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they work well together?

    Learning Objectives

    •  Understand what emotional intelligence means
    •  Recognize how our emotional health and physical health are related
    •  Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
    •  Understand the different emotions and how to manage them
    •  Create a personal vision statement
    •  Understand the difference between optimism and pessimism
    •  Validate emotions in others.
    •  Identify different types of teams
    •  Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
    •  Promote trust and rapport by exploring your team player style and how it impacts group dynamics
    •  Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team
    •  Develop strategies for dealing with team conflict and common problems
    •  Understand how action planning and analysis tools can help your team perform better